Frequently Asked Questions (FAQs)
📍 General Information
Q: Where is Keybase Training Solutions based?
A: Keybase Training Solutions is based in Benoni, Gauteng. We offer training nationwide, delivered on-site, at our training centre, or virtually via Microsoft Teams.
Q: Who does Keybase typically train?
A: We specialise in corporate training for organisations across South Africa, supporting employees at entry, intermediate, and advanced levels.
🎓 Accreditation & Training Types
Q: Are your courses accredited?
A: Yes. Keybase offers a combination of QCTO/SETA-aligned accredited programmes, skills programmes, and non-accredited professional skills training, depending on the course and client requirements.
Q: Do you offer skills programmes?
A: Yes. We offer QCTO Skills Programmes, including structured workplace-ready programmes aligned to occupational competencies.
💻 Courses & Enrolment
Q: What courses do you offer?
A: Our training portfolio includes:
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Microsoft Office (Excel, Word, PowerPoint, Outlook – Basic to Advanced)
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End-User Computing
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Data & Reporting (Excel, Power BI)
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Business & Professional Skills
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Communication, Presentation & Workplace Effectiveness
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Accredited Skills Programmes
Full details are available on our latest course timetables.
Q: Do you offer customised training?
A: Absolutely. We customise course content, duration, and delivery to align with your organisation’s objectives, job roles, and skills gaps.
📅 Scheduling & Delivery
Q: How are training dates scheduled?
A: We offer scheduled public courses as well as custom dates for private corporate groups.
Q: Do you provide on-site training at company premises?
A: Yes. We regularly deliver on-site training nationwide, subject to minimum group sizes and logistical requirements.
Q: Is virtual training available?
A: Yes. Many courses are delivered live via Microsoft Teams, with full trainer facilitation, digital manuals, and interaction.
💳 Quotations, Pricing & Bookings
Q: How do we obtain a quotation?
A: All training is quoted on request. Quotations are based on:
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Course selection
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Number of learners
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Delivery method (on-site, classroom, or virtual)
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Accreditation requirements
Q: How do we confirm a booking?
A: To confirm training, please accept and return the signed quotation, after which an invoice will be issued.
Q: Do you accept individual learners?
A: Yes. Individual learners are welcome to attend scheduled public courses, subject to availability.
🧾 Certification & Learning Materials
Q: Do learners receive certificates?
A: Yes. Learners receive a Certificate of Attendance or, where applicable, a Certificate of Competence for accredited programmes.
Q: Are training materials included?
A: Yes. All learners receive professionally developed manuals and learning materials, provided digitally or in print depending on the course.
📞 Need More Information?
If you require a quotation, course advice, or customised training solution, please contact us:
📧 candice@keybase.co.za
📞 011 894 2077