Customer Service Training & Courses For You To Attend
“To keep a customer demands as much skill as to win one.”
American Proverb
This course is a must-take for anyone interfacing with customers. It provides need-to-know information and techniques to interact with customers, details on how to deliver great customer service, describe methods for handling disgruntled clients while maintaining professionalism, and so much more. This is a great resource to put to use and more importantly, document this training under the ‘professional development’ area of your resume.
Course Date: 16 September
Investment: R2 495.00
Includes: Comprehensive Manual |Certificate |Lunch | Notepad | Pen
In-house Training: Contact Us
Public Courses: Book more than 1 delegate and receive discount
Other courses to attend:
| STANDARD COURSES @ KEYBASE |
September |
October |
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| Computer Literacy |
21 – 23 |
28 – 30 |
5-7 |
21-23 |
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EXCEL |
Level 1 – Basic |
14,15 |
28,29 |
7,8 |
14,15 |
| Level 2 – Intermediate |
14,15 |
21,22 |
5,6 |
13,14 |
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| Level 3 – Data Management |
14,15 |
30,1 |
14,15 |
21,22 |
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| Level 4 – Advanced Formulas & Functions |
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21,22 |
12,13 |
26,27 |
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| Level 5 – PivotTables and Dashboards |
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17,18 |
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WORD |
Level 1 – Basic |
7,8 |
16,17 |
12,13 |
28,29 |
| Level 2 – Intermediate |
16,17 |
28,29 |
7,8 |
26,27 |
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| Level 3 – Advanced |
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21,22 |
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21,22 |
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POWERPOINT |
Level 1 – Basic |
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23 |
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16 |
| Level 2 – Intermediate |
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29, 1 |
14,15 |
21,22 |
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| Level 3 – Advanced |
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28,29 |
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28,29 |
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OUTLOOK |
Level 1 – Email Management |
9 |
23 |
2 |
16 |
| Level 2 – Personal Management |
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18 |
2 |
30 |
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|
MS PROJECT |
Level 2 – Intermediate |
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14,15 |
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| Level 3 – Advanced |
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21,22 |
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| SOFT SKILL COURSES |
September |
October |
November |
December |
| * Assertiveness Skills |
22 |
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6 |
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| * Assessor Workshop |
On Request |
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| * Finance for Non-Financial Managers |
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1 & 2 |
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| * Team Building and Management |
28 & 29 |
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16 & 17 |
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| * Telephone and Office Skills |
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12 & 13 |
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| * Business Communication Skills |
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6 – 9 |
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| * Conflict Resolution |
8 & 9 |
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2 & 3 |
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| * Customer Service Essentials |
16 |
16 |
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11 |
| * Email Etiquette |
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5 |
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1 |
| * Problem Solving & Decision Making |
17 & 18 |
19 & 20 |
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14 & 15 |
| * Minute Taking & Meetings |
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9 & 10 |
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| * Emotional Intelligence |
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14 & 15 |
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| * Managing Time and Stress |
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21 & 22 |
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9 & 10 |
| * Moderator Workshop |
On Request |
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| * Business Writing Skills |
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1 & 2 |
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7 & 8 |
| * Project Management for Success |
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2 – 5 |
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| * Report Writing |
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28 & 29 |
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| * Sales Skills |
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| * Coaching and Mentoring |
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3 & 4 |
| * Leadership & Supervisory Skills |
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9 – 12 |
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| * Train the Trainer (Facilitation Skills) |
On Request |
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| ON LINE COURSES | ||
| EXCEL |
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| Excel Basic – Level 1 | 16,17 & 18 September | 5,6 & 7 October |
| Excel Intermediate – Level 2 | 7,10 & 11 September | 28, 30 September & 2 October |
| Excel Data Management – Level 3 | 7,8 & 9 September | 28,29 & 30 September |
| Excel Advanced – Level 4 | 23 & 25 September | 28,29 & 30 September |
| Excel PivotTable and Dashboards | 14,15 & 16 September | 5,6 & 7 October |
| WORD |
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| Word Intermediate – Level 1 | 19,20 & 21 October | |
| Word Advanced – Level 3 | 22 & 23 October | |
| POWERPOINT |
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| PowerPoint – Level 2 | 5,6 & 7 October | |
| PowerPoint Advanced – Level 3 | 22 & 23 October | |
| OUTLOOK |
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| Outlook – Level 1 | 8 September | 18 September |
| Outlook – Level 2 | 11 September | 25 September |
| SOFT SKILLS | ||
| Diversity in the Workplace | 21 & 22 September | |
| Conflict Resolution | 2 & 4 November | |
