Conflict Resolution Skills

Managing and Resolving Conflict in a Positive Way

Conflict is a normal, and even healthy, part of life.

Since conflict is inevitable, learning to deal with it in a healthy way is crucial. When conflict is mismanaged, it can cause harm, but when handled in a respectful and positive way, it provides an opportunity for growth.

What you will learn on this Course:-

  • What is Conflict Negotiation
  • Understanding Conflict
  • Develop Effective Interpersonal Skills
  • Building Working Relationships
  • Manage the Negotiation Process

Course Information

Date: 5 & 6 March
Cost: R4700 excl. VAT per person – Group discounts and on-site options available
SAQA ID: 114226 NQF Level: 5 Credits: 8

Prerequisites: Written and verbal communication skills – English – NQF level 3

This course is interactive, and includes role plays, group discussions, and practical activities to ensure a clear understanding. Learners are supplied with course material, refreshments, and lunch.

Learning and applying the skills you need for successful conflict resolution, will ensure strong personal and professional relationships and opportunity for growth.

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